Refund and Returns Policy

30-Day Refund and Returns Policy:
At Golderz Limited, our utmost priority is your satisfaction with our furniture and your overall shopping experience. To ensure your confidence in purchasing from us, we have established a 30-day refund and returns policy for all orders made on our website. This policy allows you to request a refund or return within 30 days of receiving your order if you are not entirely satisfied with your purchase.

Guarantee:
We take great care to provide detailed product descriptions and guarantee information for our furniture brand products. Before making a purchase, we encourage you to thoroughly review these details to make an informed decision. Our furniture items are accompanied by a guarantee that outlines the terms and conditions of the warranty. If you have any questions or concerns, our dedicated customer service team is always available to assist you.

Eligibility for Refund and Returns:
To be eligible for a refund or return, the item you wish to return must be in its original condition, unused, and in its original packaging. Please keep in mind that certain items, such as custom-made or personalized products, may not be eligible for a refund or return due to their unique nature. For more information on the eligibility of specific items for refunds or returns, feel free to contact our customer service team. We are here to ensure that you have a smooth and satisfactory experience with our furniture and services.

Circumstances for Refund and Returns:
We want to ensure your complete satisfaction with your purchases from Golderz Limited. Therefore, we offer refunds and accept returns for products under the following circumstances:

  1. Defective or damaged products that were delivered by our shipping service provider or delivery personnel.
  2. Products delivered that do not match the specified category, brand, color, size, or were falsely advertised.
  3. Unopened products in their original packaging that have not been used.

Requirements for Refund and Returns:
To initiate a return or request a refund, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. Our customer support team will guide you through the process. It is essential to return the item in its original condition within 30 days of receiving your order to be eligible for a refund or return. Please note that our refund and return policy is applicable for a period of 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe. We are committed to ensuring your satisfaction with our products and services, and our customer support team is here to assist you throughout the process.

Refund and Returns Process:
If you encounter any of the above circumstances and wish to request a refund or return, kindly send an email to [email protected] within 30 days of receiving your order. Please provide the reason for the refund or return in your email. Our responsive customer support team will promptly get in touch with you, guiding you through the process. Upon receiving your returned package, we will thoroughly inspect the item, and you can expect to receive your refund within 3-5 business days. Please be aware that customers are responsible for all shipping costs associated with the return process. Additionally, we process refunds in USD currency.

Exchanges:
We understand that sometimes an exchange may be necessary to ensure your satisfaction with the product. If you wish to exchange a product, please use our website’s contact form to reach out to us, and our dedicated team will be more than happy to assist you with the exchange process.

Refund and Returns Instructions:
We greatly appreciate your decision to shop with Golderz Limited, and to ensure your utmost satisfaction, we have implemented a 30-day refund and return policy. Our aim is to provide you with a positive shopping experience, and we want you to be completely content with your purchase. If, for any reason, you find yourself unsatisfied with your order, please don’t hesitate to contact our customer service team at [email protected] within ten days of receiving your package. To help us process your refund or return request smoothly, kindly include the following information in your email:

  1. A printed copy of the shipping label attached to the package.
  2. Prints or videos clearly showcasing the wrong, imperfect, or damaged item(s).

Upon receiving your refund or return request, we will thoroughly review the provided evidence to verify your order and ensure the best possible resolution. We will then provide you with detailed instructions for the return process, if applicable. Please note that we cannot accept returned packages without prior approval, and any returns made without our guidance will not be eligible for a refund or exchange. Therefore, it is crucial to wait for our response and follow our instructions before initiating the return.
We will promptly supply you with a return address via email, and it is essential for you to provide us with the shipping label and tracking number for the returned package. This will enable us to efficiently track the return and process your refund or exchange. We accept payments in USD and do not impose any restocking fees.

For all product returns, kindly send the items to our store located at:
Company address in United Kingdom:

Address: 34 35 Hatton Garden, Holborn, Hampstead, London, England EC1N 8DX
Company address in United State:
Address: 16183 Sharps Mill Rd, Greenwood, DE 19950, United States

We hope that this revised version of our refund and returns policy provides you with clear information and assists you in making informed decisions while shopping at Golderz Limited. Your satisfaction is our priority, and our dedicated customer service team is here to assist you throughout the process. Should you have any questions or concerns, feel free to reach out to us at any time. Thank you for choosing Golderz Limited!