FAQs

Welcome to the Golderz Limited online store, where we are excited to offer you an extensive selection of top-quality products, ranging from sporting goods to home and garden items, gear, and apparel, all at highly competitive prices. Our primary goal is to provide our valued customers with exceptional value and outstanding customer service, ensuring an enjoyable and satisfying shopping experience.

At Golderz Limited, protecting your personal information and respecting your privacy is of paramount importance to us. In this privacy policy, we aim to address the most frequently asked questions regarding our practices concerning data collection, usage, and protection.

How can you access, update, or delete your personal information?
If you are a resident of the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR). This may include processing based on your consent, the performance of a contract, compliance with legal obligations, or legitimate interests. You have the right to withdraw your consent for us to process your personal information at any time. We are fully committed to safeguarding your privacy and ensuring the security of your personal data. If you have any concerns or questions about our privacy policy or how we handle your personal information, please do not hesitate to contact us.

What personal information do we collect?
We may collect various types of personal data from our users or customers, including but not limited to names, email addresses, physical mailing addresses, phone numbers, payment details, and website browsing behavior. We gather this information to provide our services, communicate effectively with you, process payments securely, and enhance our overall offerings. However, we collect only information that is necessary for these purposes and always with your explicit consent.

What are cookies and how do we use them?
At Golderz Limited, we utilize cookies to enhance your browsing experience and provide you with personalized content. These small files enable us to remember your preferences, analyze your behavior on our website, and improve our services. Rest assured that our use of cookies strictly adheres to industry standards and regulations governing data privacy and security. Should you prefer not to use cookies, you have the option to disable them in your browser settings. However, please note that this may impact the functionality of our website and limit your access to certain features.

Do we share your personal information with third parties?
We want to assure you that we take your privacy seriously, and at times, we may need to share your personal information with third-party service providers to facilitate website operations, conduct business activities, or deliver services on our behalf. However, we collaborate only with reputable service providers who prioritize the protection of your privacy. Additionally, we may disclose personal information if legally obligated to do so, as we comply with all applicable laws and regulations and share personal information only to the extent required by law.

How do we use your personal information?
At Golderz Limited, we highly value your privacy and trust, and we are committed to using your personal information responsibly and exclusively for specific purposes. We collect personal information solely to provide our services, maintain effective communication with you, process payments securely, and enhance our offerings. Rest assured, we do not employ or share your personal information for any other purposes, and we take all necessary precautions to protect your data from unauthorized access or disclosure.
As part of our commitment to data protection, we adhere to all applicable privacy laws and regulations, and we maintain strict confidentiality when handling your personal information. If you have any inquiries or concerns regarding how we use your personal information, please feel free to reach out to us. We are here to address any questions you may have and ensure complete transparency in our data practices.

At Golderz Limited, safeguarding your personal information is of utmost importance to us, and we implement various security measures to achieve this:

  1. Data encryption: We employ advanced encryption techniques to protect your data during both transit and storage, ensuring that it remains secure and unreadable to unauthorized parties.
  2. Access controls: To minimize the risk of unauthorized access, we restrict access to your personal information to only those employees, contractors, and agents who require it to fulfill their specific duties. Our team is trained to handle sensitive data with the utmost care and confidentiality.
  3. Regular security assessments: We conduct frequent security assessments and reviews to identify and address any potential vulnerabilities in our systems. By staying proactive in our approach to security, we aim to maintain a robust and protected environment for your personal information.
  4. Employee training: We provide regular training to our staff to ensure they understand the significance of data protection and how to handle personal information securely. Our employees are well-informed about the importance of privacy and the measures in place to safeguard your data.

Your trust and confidence in Golderz Limited are essential to us, and we remain dedicated to maintaining the highest standards of privacy and data protection. If you require any further information or assistance, please do not hesitate to contact us. We are here to address your concerns and provide the necessary support to ensure your experience with Golderz Limited is safe, secure, and satisfying. Thank you for choosing Golderz Limited as your preferred provider, and we look forward to serving you with the utmost care and professionalism.

How can you make a complaint about your personal information?
If you ever have any concerns or complaints about how we handle your personal information, we highly encourage you to reach out to us using the contact information provided in our privacy policy. Your feedback is essential to us, and we take all complaints seriously. Our dedicated team is committed to promptly address and resolve any issues you may have in a timely and appropriate manner.
In case you are not satisfied with our response or feel that your concerns haven’t been adequately addressed, you have the right to escalate the matter to your local data protection authority for further assistance and investigation.

How can you control cookies?
At Golderz Limited, we use cookies to enhance your browsing experience by offering personalized content and services on our website. Cookies are small text files that are placed on your device when you visit our site.
If you wish to control or delete cookies, you have the flexibility to adjust your browser settings accordingly. Most web browsers allow you to manage and control cookies, including accepting or rejecting them, deleting existing cookies, or notifying you when a cookie is being sent. However, it is essential to be aware that disabling cookies may limit your access to certain features or content on our website.
Rest assured that we use cookies responsibly, and any information collected through cookies is treated in accordance with our privacy policy. Your privacy matters to us, and we continuously strive to provide a transparent and user-friendly experience while safeguarding your data. If you have any questions about our cookie usage or privacy practices, please refer to our privacy policy or contact us directly.

How do we protect your personal information?
At Golderz Limited, safeguarding your personal information and ensuring its security are our top priorities. To achieve this, we have put in place an extensive array of technical and organizational measures to prevent unauthorized access, modification, disclosure, or destruction of your data.
Our measures include encryption protocols to protect your data during transmission, secure storage systems to store your information, and access controls to limit access to authorized personnel only. We regularly update our security practices and conduct audits to ensure the ongoing effectiveness of our protection measures.